Refund policy

Returns & Refunds Policy — Wicked Kilt

Last updated: 14 October 2026

At Wicked Kilt, we want you to be delighted with your books. Every book is printed especially for your order through our professional print-on-demand partner, Bookvault.

If something isn't right, we're here to help.

1. Your Right to Cancel

If you purchase a book through our website as a consumer, you normally have the right to cancel your order within 14 days of receiving it, without giving a reason.

Although our books are printed on demand, this does not remove your statutory cancellation rights for standard, non-personalised books.

To cancel, please email wickedkilt@gmail.com within 14 days of receiving your order, clearly stating that you wish to cancel. Include your order number where possible.

You may also send a cancellation notice to the business postal address shown in our Contact Information policy.

Once you notify us, you have a further 14 days to return the books.

2. Returning Books

Please contact us before returning your order so we can provide the correct returns address and instructions.

For change-of-mind returns:

  • You are responsible for the cost of returning the books.

  • We recommend using a tracked postal service and retaining proof of postage.

  • You may inspect books as you would in a shop. We may make a lawful deduction for any loss in value resulting from handling beyond what is necessary to inspect them.

Please do not return books directly to Bookvault without instructions from Wicked Kilt.

3. Refunds

For a valid cancellation of an entire retail order, we will refund the price of the returned books and the original standard delivery charge. Any additional cost for an upgraded delivery service is not refundable beyond the standard delivery amount.

Refunds will be issued to your original payment method.

We will process the refund within 14 days of receiving the returned books or receiving satisfactory evidence that they have been sent back, whichever is earlier.

If you cancel before your books are dispatched, contact us promptly so we can arrange the cancellation and any refund due.

4. Damaged, Defective or Incorrect Books

We take great care with the quality of our books. However, if your order arrives damaged, defective or incorrect, please contact us at wickedkilt@gmail.com.

Please provide your order number and, if possible, photographs showing the issue.

Where goods